Register as a new Service Point

Before you can start using RAiD in your organisation, you need to register with the ARDC to access the RAiD web app.

As part of the registration, the ARDC will set you up as a Service Point. Just like other ARDC services, service participants will have an opportunity to test the service before moving to production.

Demo registration procedure

1. Discuss your intent to use the ARDC RAiD Service with your ARDC Engagement Officer, or contact contact@raid.org

2. When you think you are ready to test the service, provide the following information to contact@raid.org:

   • RAiD Service Point name - usually the team or group within an organisation that will manage that organisation’s RAiDs.

   • Account contact full name(s) and email addresse(s)

     • System email - This is the email used for sending password reset requests and similar system notifications.

     • Service Contact name and email - The name and email of the organisation's primary DOI contact whom ARDC will get in touch with in regards to administrative and or technical changes or updates

     • Technical Contact name and email - The name and email for the technical support. This can be the organisation's Service Desk/Helpdesk team.

• Group mailboxes are preferred over personal email addresses as they ensure the ARDC has an ongoing contact point if a client's staff member changes role or leaves.

• ARDC uses the service contact and technical contact emails for any relevant information or announcements relating to the ARDC RAiD service.

3. You will receive a notification from the ARDC when your organisation has been registered in the RAiD test system.

4. You should receive the following information from us:

   • The demo RAiD user interface URL: https://app.demo.raid.org.au/

   • Your Service Point Name

   • Your demo prefix

5. You will then be ready to register your organisation’s Admin in the demo RAiD system

Once you and ARDC are satisfied that the service has been successfully implemented and tested, you will need to email contact@raid.org and follow the procedure below for production registration.

Product registration procedure

1. Have the ARDC RAiD Service Schedule.pdf signed by an authorised representative of your institution

2. Send the signed service schedule to the ARDC at contact.raid.org

The ARDC will need the scanned copy of the signed agreement only in order to switch your registration to production. The fully executed agreement will be sent by the ARDC Contracts team to your organisation's contact.

3. You will receive a notification from the ARDC when your organisation has been registered

4. You should receive the following information from us:

   • The production RAiD user interface URL: https://app.prod.raid.org.au/

   • Your Service Point Name

   • Your production prefix

5. You will then be ready to register your organisation’s Admin in the production RAiD system